Abstract

INTRODUCTION: This study was conducted to investigate patients' satisfaction with hospital services at a university hospital in G city.
METHODS
The subjects of this study were 92 inpatients and data were collected during the period from March to April 2003. The research tool used was a 24-item scale (Cronbach' alpha=.768) on patients' satisfaction with two subcategories of services: 18 items on hospital human resources (alpha=.722) and 6 items on hospital environment (alpha=.700). Data were analyzed through x2-test, t-test and ANOVA using SPSS/PC.
RESULTS
The level of patients' satisfaction was 38.4+/-3,77 on hospital services, 27.6+/-6.14 on hospital human resources, and 10.8+/-2.39 on hospital environment on the average. Satisfaction related to hospital human resources was higher in male subjects (t=4.15, p=.003) and in those who stayed longer than 15 days (t=4.404, p=.039) than the others, and also higher in those who replied that all items related to hospital facilities are satisfactory except the parking lot. Satisfaction related to hospital environment was significantly higher in more educated subjects (F=2.945, p=.037) and in those who replied that all items related to hospital facilities are satisfactory or appropriate except the parking lot and admission procedure.
CONCLUSIONS
Length of stay and the level of accessibility and appropriateness of hospital facilities were found to be factors that have significant effects on patients' satisfaction.