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Customized Home Visiting Nurses' Experiences in Telephone Visiting

Article information

Res Community Public Health Nurs. 2011;22(3):223-233
Publication date (electronic) : 2014 April 04
doi : https://doi.org/10.12799/jkachn.2011.22.3.223
Young Sil Kang1, Yeongmi Ha2, Young Eun1
1Professor, College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University, Korea.
2Full-time Lecturer, College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University, Korea.
Address reprint requests to: Eun, Young, College of Nursing, Gyeongsang National University, 816 Bun-gil, 15 Jinju-daero, Jinju 660-987, Korea. Tel: 82-55-772-8233, yyoeun@gnu.ac.kr
Received 2011 May 02; Revised 2011 August 25; Accepted 2011 September 06.

Abstract

Purpose

The purpose of this study was to explore and understand customized home visiting nurses' experiences in telephone visiting.

Methods

Qualitative data were collected from several discussions of 4 focus groups consisting of 20 customized home visiting nurses. All interviews were recorded and transcribed according to thematic content analysis processes.

Results

The five main themes on customized home visiting nurses' experiences of telephone visiting were 'greeting', 'counseling', 'using strategies', 'maintaining attitude for enhancing relations' and 'enduring difficulties'. The category of 'counseling' was composed of confirming, educating, supporting, adjusting, and indicating. And, the category of 'using strategies' included complimenting, scolding, persuading, compensating, and ignoring.

Conclusion

Developing a standardized manual on telephone visiting is needed to guide an effective counseling. In order for a customized home visiting nurse to be a good telephone counselor, training of motivational interviewing is recommended.

Keywords: Visiting nurses; Telephone; Counseling; Focus group

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© 2011 Korean Academy of Community Health Nursing

This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Table 1

General Characteristics of Customized Home Visiting Nurses (N=20)

Table 1

Table 2

Experiences of Customized Home Visiting Nurses on Telephone Counseling

Table 2