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Factors Influencing the Wellness of Call Center Employees
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Yeon Ju Kim, Gwang Suk Kim, You Lim Kim
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J Korean Acad Community Health Nurs. 2022;33(1):128-138. Published online March 31, 2022
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DOI: https://doi.org/10.12799/jkachn.2022.33.1.128
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 Abstract
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- Purpose
This study aimed to identify the factors influencing the wellness of call center employees.
Methods
From December 2018 to October 2019, a cross-sectional study was conducted with 155 workers recruited from the call centers in Seoul, South Korea. Data were collected using self-administered questionnaires. The questionnaires were used to measure the following scales: Korean occupational stress scale, emotional labor scale, work-life balance scale and wellness scale. Using the SPSS 26.0 program, the descriptive statistics, independent t-test, ANOVA, correlation analysis, and multiple regression analysis were conducted.
Results
The mean score of the wellness level of call center employees was 3.05 out of a maximum of 5.00. More wellness level of call center employees was associated with gender, psychiatric diagnosis, and call characteristics. A multiple regression analysis indicated that the total scores on the wellness scale were predicted by call characteristics, occupational stress and work-life balance, with an explanatory power of 42.2%.
Conclusion
Study findings show that it is necessary to promote wellness in call center workers with differentiated strategies according to call characteristics, occupational stress and work-life balance. This implies that it is necessary to understand the call characteristics and patterns of workers and to provide an innovative wellness program tailored to individual characteristics for an effective management of the emotional labor and occupational stress.
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Social Determinants of Health of Multicultural Adolescents in South Korea: An Integrated Literature Review (2018~2020)
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You Lim Kim, Hyeon Kyeong Lee, Hye Yeon Lee, Mi Kyung Lee, Soo Kyung Kim, Diema Konlan Kennedy
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J Korean Acad Community Health Nurs. 2021;32(4):430-444. Published online December 31, 2021
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DOI: https://doi.org/10.12799/jkachn.2021.32.4.430
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Abstract
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- Purpose
This study is an integrated literature review to analyze health problems and social determinants of multicultural adolescents in South Korea.
Methods
An integrative review was conducted according to Whittemore & Knafl’s guideline. An electronic search that included publications from 2018 to 2020 in the PubMed, EMBASE, Cochrane Library, CINAHL, RISS, and KISS databases was conducted. Of a total of 67 records that were identified, 13 finally met full inclusion criteria. Text network analysis was also conducted to identify keywords network trends using NetMiner program.
Results
The health problems of multicultural adolescents were classified into mental health (depression, anxiety, suicide and acculturative stress) and health risk behaviors (smoking, risky drinking, smartphone dependence and sexual behavior). As social determinants affecting the health of multicultural adolescents, the biological factors such as gender, age, and visible minority, and the psychological factors such as acculturative stress, self-esteem, family support, and ego-resiliency were identified. The sociocultural factors were identified as family economic status, residential area, parental education level, and parents' country of birth. As a result of text network analysis, a total of 41 words were identified.
Conclusion
Based on these results, mental health and health risk behaviors should be considered as interventions for health promotion of multicultural adolescents. Our findings suggest that further research should be conducted to broaden the scope of health determinants to account for the effects of the physical environment and health care system.
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Citations
Citations to this article as recorded by  - Navigating healthier beverage consumption in adolescents using the “R-Ma Bot” chatbot: A usability and evaluation study
Jisu Lee, Hyeonkyeong Lee, Hyeyeon Lee
DIGITAL HEALTH.2024;[Epub] CrossRef - A Study on the Factors Influencing Smoking in Multicultural Youths in Korea
Jin-Hee Park, Mi-Jin Kim, Hee-Joo Lee
Healthcare.2023; 11(10): 1437. CrossRef - Social determinants of health of racial and ethnic minority adolescents: An integrative literature review
Youlim Kim, Hyeonkyeong Lee, Hyeyeon Lee, Mikyung Lee, Sookyung Kim, Kennedy Diema Konlan
Heliyon.2023; 9(10): e20738. CrossRef - Factors Influencing Smoking among Multicultural Adolescents
Jin-Hee Park, Mi-Jin Kim, Sung-Eun Kim
International Journal of Environmental Research and Public Health.2022; 19(18): 11219. CrossRef
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