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The Effects of Emotional Labor and Workplace Violence on the Somatic Symptoms of Customer Service Employees in Department Stores
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Bongsoon Ryu, Bo Hyun Park
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Res Community Public Health Nurs. 2023;34(1):61-71. Published online March 31, 2023
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DOI: https://doi.org/10.12799/rcphn.2022.00339
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This study was aimed to explore the effects of emotional labor and workplace violence on the somatic symptoms of customer service employees in department stores. Methods: Data from a total of 218 subjects were collected from July 21, 2021 to August 10, 2021, using a self-report questionnaire. The data were analyzed using descriptive statistics, X2-test, and logistic regression. Results: Among 4 sub-scales of workplace violence, a factor affecting the possibility of the moderate or high severity of somatic symptoms was found to be a risk group in "Experience of psychological and sexual violence from customer” (OR: 2.94). On the other hand, emotional labor did not show a statistically significant effect. In addition, education level, monthly income, subjective health status, and working hours per week were also factors affecting somatic symptoms.
Conclusion In order to reduce the somatic symptoms of customer service employees in department stores, it is necessary to raise the awareness of employers and customers first, and follow-up research is necessary on the development of strategy and systems for the establishment of active and diverse protective devices to protect workers at the organizational level.
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Experiences of Public Officials for the COVID-19 Response in the Community Health Center
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Haeng Mi Son, Hye Ryun Yang, Bo Hyun Park
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J Korean Acad Community Health Nurs. 2021;32(4):578-592. Published online December 31, 2021
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DOI: https://doi.org/10.12799/jkachn.2021.32.4.578
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1,563
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- Purpose
The purpose of this study was to examine the experiences of public officials working for the Coronavirus Disease-19 (COVID-19) response in community health centers in South Korea.
Methods: A qualitative thematic analysis was conducted using data collected from three focus groups and two individual interviews.
Results: The participants performed quarantine tasks in a poor working environment with several problems, such as significant workload, lack of manpower, and inappropriate compensation system. Participants experienced obstacles in performing quarantine works, which had the lack of the detailed quarantine guidelines, work support and cooperation system. Participants suffered from civil complaints. Participants endured sacrifices in their personal lives while partaking in COVID-19 response work without holidays, and subsequently experienced health problems. And also participants said that it was necessary to secure expertise and effective communication for infectious disease management.
Conclusion: The study results suggest that policies are required that are aimed to improve the working environment and the recruitment of experts in infectious diseases. In addition, the job stress related to the COVID-19 response by public officials in community health centers must be evaluated, and the relation of their job stress to physical and mental problems, as well as psychosocial stress, must be examined.
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- Infection Control Nurses’ Burnout Experiences in Hospitals during the COVID-19 Pandemic
Su-Jin Lee, Seo-Hyeon Kim, Ju-Young Park Journal of Korean Academy of Fundamentals of Nursing.2024; 31(1): 135. CrossRef - Influencing Factors for Work Engagement of COVID-19 Response Workers in Public Health Centers: Based on the Job Demands-Resources Model
Songran Park, Yeongmi Ha Research in Community and Public Health Nursing.2024; 35: 64. CrossRef - Community Health Nursing During the COVID-19 Pandemic in Korea: Consequences, Challenges, and Directions
Eunjoo Kim, Ju Young Yoon, Hyori Kim Journal of Community Health Nursing.2023; 40(2): 79. CrossRef - Identifying required competencies for public officials in the public health centers: Results from focus group interviews
Kyung Hee Yi, Sookja Choi, Myungwha Jang Korean Journal of Health Education and Promotion.2023; 40(2): 31. CrossRef - Development and Effectiveness of a Basic Epidemiological Investigation Simulation Program of Emerging Respiratory Infectious Diseases for Nursing Students: Application of Standardized Patients
Jiyun Park, Gye Jeong Yeom Research in Community and Public Health Nursing.2023; 34: 267. CrossRef - Mental Health and Quality of Life for Disaster Service Workers in a Province under COVID-19
Ji-Won Na, Chan-Mo Yang, Sang-Yeol Lee, Seung-Ho Jang Journal of Clinical Medicine.2022; 11(6): 1600. CrossRef - Awareness of the epidemiological investigation tasks of the nurse in charge of COVID-19 epidemiological investigations
Haeng-Mi Son, Won-Hee Choi, Hye-Ryun Yang, Young-Hui Hwang The Journal of Korean Academic Society of Nursing Education.2022; 28(4): 433. CrossRef - The COVID-19 Correspondence Work Experience of Community Health Practitioners
Jae-Hyun Ha, Hyun-Ju Lee Journal of Korean Academy of Community Health Nursing.2022; 33(2): 139. CrossRef - Student nurse experiences in public healthcare clinical practice during the COVID-19 pandemic: A qualitative study
Yun-Jung Choi, Youn-Joo Um Nurse Education Today.2022; 119: 105586. CrossRef
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Typology of Community Health Vulnerabilities and Their Effects on Health Status by Type-Using Community Health Survey
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Bo Hyun Park, Kyung Hee Yi, Sook Ja Choi, Sukyong Seo, Seon Im Choi
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J Korean Acad Community Health Nurs. 2021;32(3):281-291. Published online September 30, 2021
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DOI: https://doi.org/10.12799/jkachn.2021.32.3.281
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This study examined health determinants at a community level and put forward to a typology of five different forms of community health vulnerabilities. We also investigated the differences in the prevalence of chronic diseases, self-rated health, and quality of life (EQ-5D) among the five types. Methods Latent class analysis was applied to material, social capital, and health behavior vulnerability variables across 255 regions of South Korea. The data came from 2017 & 2019 Community Health Survey. Results We found five types of community health vulnerabilities: Type 1 group had the highest material vulnerabilities compared to Type 5. The typology was found to be significant in all the regression analysis on the prevalence of chronic diseases (hypertension and diabetes), self-rated health status, and quality of life. In the regions with high material vulnerabilities, the material vulnerability appeared the most effective to the health status of individual’s. In the other regions with less material vulnerabilities, the social capital and health behavior resources were found to be effective. Conclusion A comprehensive measure of vulnerability can be helpful to understand community health. Policy makers need to consider the level of material vulnerability when planning for a health promotion project.
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Yiwen Ma, Xianhui Zhang, Yingjian Zhang, Jipei Du, Nan Chu, Jinli Wei, Liangliang Cui, Chengchao Zhou BMC Public Health.2024;[Epub] CrossRef - Trends and regional distribution in health-related quality of life across sex and employment status: a repeated population-based cross-sectional study
Soon-Ki Ahn, Hyun-Ju Seo, Min-Jung Choi Journal of Occupational Health.2024;[Epub] CrossRef - Factors influencing the health satisfaction of users of public health and medical institutions in South Korea
Kichan Yoon, Munjae Lee Frontiers in Public Health.2023;[Epub] CrossRef
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Is Nonstandard Employment Hazardous to Workers' Health Status? A Focus on Special Employment in South Korea
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Bo Hyun Park, Tarlov Elizabeth, Chang Gi Park
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J Korean Acad Community Health Nurs. 2020;31(Suppl):525-533. Published online December 31, 2020
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DOI: https://doi.org/10.12799/jkachn.2020.31.S.525
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725
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- Purpose
Workers in special employment relationship (WSERs) are workers in nonstandard employment arrangements who lack worker protection accorded in standard employment arrangements. This study aimed to describe self-rated health (SRH) and depressive symptoms (DS) among Korean WSERs in comparison to regular wage workers (RWW) and identify associations between working conditions and those outcomes. Methods In this study, secondary data analysis using the 5th Korean Working Conditions Survey was used. The sample totaled 29,120, including 1,538 WSERs and 27,564 RWWs. Sociodemographic and work-related characteristics were employed as explanatory variables and SRH and DS as dependent variables. Using multiple logistic regression, the determinants of fair/poor SRH and DS were identified. Results The prevalence rates for fair/poor SRH and DS in WSERs were 25.2% and 28.3%, respectively, and 20.7% and 25.0% in RWWs, respectively. Compared to RWWs, WSERs had 31% (aOR=1.31, 95% CI=1.14~1.49) and 20% (aOR=1.20, 95% CI=1.06~1.36) higher odds of SRH and DS, respectively.
Some factors, such as a lack of rest guarantee and sickness presenteeism, had a larger influence in the WSER than in the RWW group. Conclusion Compared to RWWs, WSERs reported having poorer working conditions and were more likely to report poor general and mental health. Therefore, in Korea, public health policymakers should consider measures to protect the working conditions and health of WSERs, a growing segment of the working population. The study produced new epidemiological evidence regarding the relationships between employment arrangements and health.
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Jiyun Kim, Sookja Choi Journal of Occupational & Environmental Medicine.2022; 64(9): 719. CrossRef
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Factors Influencing Health-related Quality of Life of Young Adults and Elderly with Multimorbiditiy: A Secondary Analysis of the 2013 Korea Health Panel Data
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Seun Young Joe, In Sook Lee, Bo Hyun Park
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J Korean Acad Community Health Nurs. 2016;27(4):358-369. Published online December 31, 2016
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DOI: https://doi.org/10.12799/jkachn.2016.27.4.358
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1,021
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- PURPOSE
This study was to identify health-related quality of life of Korean young adults and elderly with multimorbidity and to examine factors influencing their health-related quality of life. METHODS Health-related quality of life was measured by the Korean version of the EQ-5D. Using a descriptive study, the study incorporated a secondary analysis of the Korean version of the EQ-5D data from the 8th wave of the Korea Health Panel Survey in 2013. Selected demographic data and the Korean version of the EQ-5D were analyzed using χ²-test, t-test, ANOVA and multiple regression analysis. RESULTS Education, drinking, type of health insurance, and number of chronic disease significantly affected the health-related quality of life in the young adults with multimorbidity. Educational level, occupational type, drinking, physical activity, number of chronic disease, unmet healthcare need and the type of multimorbidity significantly affected the health-related quality of life in the elderly with multimorbidity. CONCLUSION The factors influencing health-related quality of life were different for young adults versus elderly with multimorbidity. Therefore, there is a need for age-specific health care programs that may improve health-related quality of life of adults with multimorbidity.
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Sewon Park, Jeong-min Ryu, Munjae Lee Healthcare.2020; 8(2): 158. CrossRef - Health-related quality of life in South Korean community-dwelling older adults with multimorbidity: a convergent parallel mixed-methods approach
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The Effect of Social Capital on Health-related Quality of Life of Residents in Integrated Changwon City: Using the Data of the 2013 Community Health Survey
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Bo Hyun Park, Youn Jae Oh
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J Korean Acad Community Health Nurs. 2015;26(4):342-354. Published online December 31, 2015
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DOI: https://doi.org/10.12799/jkachn.2015.26.4.342
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1,070
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The purpose of this study was to examine social capital and health-related quality of life (HRQoL) of residents who were living in the three regions(Masan, Jinhae, and Changwon) of integrated Changwon and to analyze the effect of social capital on HRQoL. METHODS This study used the Masan, Jinhae and Changwon data of the 2013 Community Health Survey. The social capital questionnaire consisted of three subdomains (trust, participation, and network). HRQoL was measured with the Korean-version EQ-5D. The effect of social capital on HRQoL was analyzed using multiple regression with controlling for general characteristics and health behavior. RESULTS The trust level of Masan citizen was highest among the three regions. Jinhae citizen showed the highest level of participation and network out of the three regions. Trust was not a significant influencing factor in any of the three models. Participation was a significant influencing factor in all of the three models. Network was a significant influencing factor only in the Masan model. CONCLUSION Participation was the most important factor for health among the three social capital subdomains. Strategies for encouraging social participation are needed for health promotion for the residents of integrated Changwon.
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Hae Ok Kim, Hyoen Jeong Kim, Hye Ji Jo Journal of Korean Academy of Community Health Nursing.2022; 33(3): 279. CrossRef - Effects of Social Capital on Subjective Health in the Community Indwelling Elderly
Hyeon Sik Chu, Young Ran Tak Journal of Korean Academy of Community Health Nursing.2018; 29(2): 184. CrossRef
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